Time for your questions.
Are you using Finshark to pay or receive money? Do you need any assistance or have questions about our services? We're here to help!
Most users will find their answers in the question boxes below, but if you can't find what you need, use the form at the bottom of the page to reach out to us. Oh, and thanks for using our services!
Questions about Finshark.
Finshark is a reliable Swedish payment provider that allows you to make instant bank payments across Europe with ease. You can effortlessly transfer money between your bank account and businesses without complicated apps or manual input. It’s a fast, secure, and convenient option, just like your bank!
Using Finshark is simple. When making an online purchase, select Finshark as your payment option and follow the straightforward instructions. No need for registration or software installation – just a valid bank account is all you need.
We are here to assist you! If you need any help, just drop us a line in the form below, and we will respond as soon as possible.
Absolutely! Finshark is a fully licensed Payment Institution regulated by the Swedish Financial Supervisory Authority. We prioritise compliance and security. Your data is treated with the utmost care and encrypted, ensuring the same level of security as your bank. Plus, we never store your banking details – they are securely transmitted directly to your bank. And if any mistakes occur, we are obligated to rectify them for you.
If you notice a Finshark transaction on your bank statement, it means you chose Finshark as your payment method during a purchase. If you need more details about the transaction, feel free to reach out to us. Simply provide the payment message reference from your bank statement or present us with proof of payment and transaction details.
Finshark needs contact details for users who frequently make payments with our services or make larger payments.
This is so that we can, if necessary, get in touch with you to verify information about you or your payment. We do this to protect our users from, among other things, being exposed to fraud.
Questions about Instant payments.
In most cases, Finshark’s payments are lightning-fast! They are processed instantly. However, on rare occasions, it may take up to two days for the funds to reach the merchant, especially during public holidays. If you encounter any issues, significant delays, or have questions about your transaction, simply contact the merchant directly. If they are unable to assist, reach out to us. Don’t forget to include the payment message reference from your bank statement or show us proof of payment and transaction details.
Yes! Finshark supports payments both from personal and business bank accounts.
Uncertain about the details of a payment or the merchant you paid? No worries! Just contact us and attach a copy of the transaction details from your online bank. Don’t forget to include the payment message reference from your bank statement or show us proof of payment and transaction details.
As the intermediary, we don’t issue receipts or official documents. The responsibility for providing payment confirmation lies with the merchant, as they receive the payment. If you are missing a receipt, it’s best to directly contact the merchant’s customer support.
No worries at all! Just contact us and provide proof of payment and the transaction details, and we will promptly return the funds to your bank account.
Unfortunately, we cannot handle refunds directly. At Finshark, our role is to facilitate the transfer of funds to the intended merchant. We do not hold or have the authority to manage the funds – they are directly transferred to the merchant. If you require a refund, please contact the merchant directly.
You may wonder why Finshark asks about the source of your funds. The reason is that we conduct source of funds checks to comply with anti-money laundering (AML) regulations. These checks are crucial for ensuring that transactions do not involve illicit funds, adding an extra layer of security to our services.
As a regulated payment provider, Finshark is required by the Swedish Financial Supervisory Authority to perform source of funds checks. Our aim is to fulfil our regulatory obligations and safeguard the integrity and security of our services.
Don’t worry, we won’t overwhelm you with requests. According to regulations, you will be prompted to provide your source of funds information once every 12 months. It’s a quick and straightforward process that you can complete within seconds directly within the Finshark interface while making a transaction. No additional steps are required!
If you are experiencing technical issues while making a payment, there’s no need to panic. Simply contact us immediately and provide a screenshot or video of the error message, along with a description of when it occurred. Our dedicated team will promptly assist you in resolving the issue, ensuring a smooth payment process.
Questions about Instant payouts.
For most transactions, our payouts are processed instantly. However, depending on the bank and merchant involved, processing times can take up to two banking days, especially during public holidays or weekends. Rest assured; we are continuously working to optimize the processing time for your convenience.
If you are experiencing a delay in receiving your payout, we understand your frustration. Contact us, and we will assist you in resolving the issue. If the merchant is unable to help, we will step in to ensure a solution. When writing us, please provide the payment message reference from your bank statement or share your IBAN for easy reference.
If you are encountering technical difficulties while trying to complete a payout, rest assured – we are here to help. Contact us immediately and provide a screenshot or video of the error message. Describe the circumstances surrounding the error, and our dedicated team will work diligently to resolve the issue and ensure your payout is completed successfully.
If you accidentally initiated a payout, we are here to help. However, please note that we cannot cancel it directly. Please reach out to the merchant involved and explain the situation. They will assist you in resolving the issue promptly.